Privacy Policy

Updated 21/07/2020

Privacy Policy

Information Collected

*None of you or your customers information will be shared with anyone outside of CartHero.

Shop Information

If you create an account, we retrieve and store some of your shop information from Shopify including but not limited to: your email, phone number, location, and the name of your company. This information is used to personalize your experience or send you onboarding emails and invoices. If you become a paying customer, we will collect your payment card information. When using CartHero, we will continue to monitor your store for new orders and abandoned checkouts.

Customer Information

When a customer abandons their cart, we will get their information from Shopify so that we can give them any information they may need for their orders. We only keep data from customers who provide a phone number. We use the customers saved information in order to track which orders they are connected to.

Order Information

CartHero monitors your orders and we only save data for orders that we recovered. We keep a record of orders in order to keep record of how many customers we recovered for you.

How we use your data

To provide our services

When creating an account, you agree to our Terms of Service which allows us to process your data to give you access to CartHero.

To improve the User Experience

We're looking at usage patterns and various statistics to understand what to improve on CartHero.

We’re also using the data that goes through our services to improve the services themselves.

To offer customer support

We provide customer support via email or chat, to help you take full advantage of our service or fix any problem you encounter.

To fight fraud

There are always bad actors on the web: We actively fight credit card fraud and misuse of our services.

To market new services

Regularly, we launch new services. We’ll let users know about those releases if they have asked us to keep them up to date.

Your rights

You have the following rights in relation to the personal data that we hold about you:

  • To access your personal data, and some related information as described in the section below “know if we have information concerning you and what that information is”;
  • To require any inaccurate personal data to be rectified, completed including by means of providing a supplementary statement;
  • To require us to delete the personal data in certain circumstances;
  • To require us to restrict or block the processing of your personal data in certain circumstances (when processing is restricted, we can still store your personal data, but may not use it further);
  • To obtain from us your personal data, in a structured, commonly used and machine-readable format in certain circumstances. Further, you may have the right to require us to transmit your personal data directly to another person where it is technically feasible to do so; and
  • To object to our use of your personal data for direct marketing purposes at any time and you may have the right to object to our processing of some or all of your personal data (and require them to be deleted) in some other circumstances;
  • Where we are processing your personal data based on your consent to such processing, to withdraw your consent at any time.

Update, correct and delete your information

If you're a user of our service, you can log in to your account and update your information directly there. If you need anything updated that can not be updated in CartHero's settings, feel free to reach out through the live chat in the bottom right.

Removing your data

If you have any concerns, please reach out first so we can help using the Intercom Live Chat on the bottom right of the screen.

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